Policies
Refund Policy
Last updated October 10, 2026
Draft: this text describes how the platform currently works and must be reviewed by counsel before launch.
This policy describes how refunds work in the current version of the platform. Automated refunds are not yet available.
Requesting a refund
Contact support with your purchase reference. Refund requests are reviewed by a person against the rules below.
How refunds are settled
- A refund returns the payment to the original payment method, minus any non-refundable fees shown at checkout.
- Credits added for the purchase are reversed by a ledger entry. Reversal is only possible while the credits are still in your balance.
- If the credits have already been used or moved, we cannot reverse them automatically, and the request will be reviewed case by case.
Orders that never completed
If a payment failed or the order was cancelled before payment, no charge is made and no credits are added.