Help Center
How can we help?
Start with a topic below, or email us. Include your purchase reference if your question is about an order.
Account and sign-in
Verify your email, reset a forgotten password, or change it from your security settings.
Credits and balance
How $1 = 1 credit works, when credits arrive and how to read your credit history.
Using credits for services
Pay for tolls, overweight permits, GPS tracking and Draygo platform tools with credits, and see which services are live.
Payments
Which payment methods are available and what happens if a payment fails.
Refunds and terms
Refund rules, purchase terms and our privacy policy.
Frequently asked questions
Short answers about credits, services, payments and refunds.
Email support
We read every message. Replies usually come within one business day.